James has a proven track record in senior operations management and solution provider working for public companies and broadcast media channels. He is a competent professional with over a decade of expertise in functional, implementation, transition operations, along with extensive experience as support in service management and incident management.
His background includes team management, enhancement of environment managing the workforce to optimize daily output, James has profound knowledge on ITIL, PMP, Quality Process with the excellent communication skills, interpersonal and leadership. James has a proven track record on mentoring with the strong People Management and customer relation skills.
James has a highly developed ability to work and deliver in demanding situations, through working with clients to define the scope of the project, and define various system specifications, and map business process solution descriptions.
He is experienced in Technical service delivery towards Auditing, System Administration and Customer Support on various technical levels and in creating Project reports and documentation. Along with supporting and maintaining projects with excellent communication skills, management skills in multi OS, Heterogeneous Enterprise environments.
James has ample experience and is highly competent in Administration, installation, configuration, troubleshooting, performance monitoring, disaster recovery and fine-tuning of various Technical systems.
MBA – Executive MBA in Strategic Leadership, University of East London - 2013 Merit United Kingdom
MSc Innovative Technology, University of East London - 2011 Merit United Kingdom
B.C.A Bachelors In Computer Application - 2001 First Class India
CMI - Field Of Study Diploma in Strategic Direction and Leadership (QCF), Chartered Management Institute - The British Institute of Technology & Ecommerce - 2013/2014